Code of Conduct
Respect for Laws
Private employment services shall comply with all relevant legislation, statutory and non-statutory requirements and official guidance covering their activities. This principle explicitly covers the prohibition to use forced or bonded labour, human trafficking and child labour.
Respect for Ethical and Professional Conduct
Private employment services shall observe the highest principles of ethics, integrity, professional conduct and fair practice in dealing with jobseekers, workers and user-companies and shall conduct their business in a manner designed to enhance the operation, image and reputation of the industry.
Respect for free-of-charge provision of services to jobseekers
Private employment services shall not charge directly or indirectly, in whole or in part, any fees or costs to jobseekers and workers, for the services directly related to temporary assignment or permanent placement.
Respect for Transparency of Terms of Engagement
Private employment services shall ensure that workers they employ are given details of their working conditions, the nature of the work to be undertaken, rates of pay and pay arrangements and working hours in a language they understand. They should ensure that the worker’s assent is obtained without coercion.
Respect for Health and Safety at Work
- Private employment services shall act diligently in assessing risks in order to promote the health and safety of workers in their workplace.
- Private employment services shall inform workers whenever they have reason to believe that any particular assignment causes an occupational health or safety risk.
Respect for Principle of Non Discrimination
- Private employment services shall treat workers without discrimination on the basis of race, colour, sex, religion, political opinion, national extraction, social origin, or any other form of unlawful and unethical discrimination covered by national law and practice, such as age or disability.
- Equitable, objective and transparent principles for the calculation of workers’ wages shall be promoted, considering national legislation and practices.
Respect for the Worker’s Rights
- Private employment services shall not in any way deny the right of freedom of association and collective bargaining of their employees.
- Private employment services shall not require workers to provide a monetary deposit or other collateral as a condition of employment and shall not withhold workers’ identification cards, passports or other residency papers, or other personal belongings.
- In accordance with national law and practice, private employment agencies shall not make workers available to a user company to replace workers of that company who are legally on strike.
Respect for Confidentiality
- Private employment services shall ensure confidentiality in all of their dealings.
- Private employment services shall ensure that permission has been given and documented before disclosing, displaying, submitting or seeking confidential or personal information or data obtained in connection with employment and recruitment activities.
Respect for Quality of Service and Fair Competition
- Private employment services shall ensure that their staffs are adequately trained and skilled to undertake their responsibilities and assure a high quality service.
- Private employment services shall assure mutual relations based on fair competition. They shall not discuss together any topic that would fall under anti-competition regulation.
Respect for Access to Remedy
Private employment services shall take all appropriate measures to ensure that workers have access to remedy, as provided by law, and to credible grievance mechanisms, without fear of recrimination or discrimination.